Many people rely solely on their cell phones with the days of having a landline in the past. It seems more and more customers of one popular service are saying, no, I can’t hear you now.

Betty Dawson of Bellevue is a Verizon customer who had to move from room-to-room to get cell service. “A lot of times, I’ll have to turn around in the room. I’ll have one bar, two bars, then no bars.”

Betty lives in the middle of a residential neighborhood at 24th and Lucille Drive at the top of a hill. “The phone calls, they break up or it’s like an echo. You hear three words out of the whole sentence and then most of the time it’s a dropped call.”

Betty has been a Verizon customer for two years and says the service interruptions began in July. She’s gone to her local Verizon store five times since then. during her last visit they told her, ”We’re still working on it. It’s the towers, it’s the network.”

Six On your Side contacted Verizon on Betty’s behalf and it says Betty’s not alone. Since the company’s merger with Alltel, some customers have seen what they call “service changes.”

The problems began when Verizon and Alltel did a network integration. The company also says the merger did provide 40 percent more cell sites in Omaha than they had before.

Betty is tired of waiting for the service she was used to, to return. “I’m perhaps about to go back to a landline.”

After Six On your Side contacted Verizon, technicians were sent to the neighborhood and found a unique problem. there are two towers actually competing for her calls. In other words, she has too much coverage.

If you have trouble with your service, Verizon will send technicians out. As in this case, they will drive block-to-block to gauge the signals.